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Heimen

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Articles

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  • I have lost something

    Did you lose something on one of our buses or trains? Look for your lost property among our lost and found items. Is your property not listed here after one week? In that case, we have unfortunatel...

  • I want to lodge a complaint

    Do you want to lodge a complaint? Syntus is open to personal communication with its guests. You can reach us via any of the following channels: Via our form. We strive to get back to you within fi...

  • I want to give a compliment

    Would you like to give us a compliment? Syntus is open to personal communication with its guests. You can reach us via any of the following channels: Via our form. We strive to get back to you wit...

  • Physical disability

    We want to offer our guests – including those with a physical disability – sensible public transport solutions. Most buses offer facilities for wheelchair users, such as reserved space for a wheelc...

  • Travel ban

    For repeatedly travelling without a ticket or for being aggressive or violent As of 1 September 2016, passengers who regularly travel without a ticket, threaten others, call them names or even use ...

  • Pets on the bus/train

    Small pets that fit into a carrier bag or basket must be kept on your lap. You can bring your small pet along on Syntus' buses and trains free of charge. Other pets must be kept on a leash. The bus...